PROVIDING IT

SUPPORT SERVICES

Transform Your Business Technology with Fast, Reliable, Managed IT Support and Services

Is Technology Helping Your Business Thrive?

What’s the point of technology if it’s not helping you succeed?

If you’re experiencing frequent downtime, system failures, internet connectivity issues, or your in-house IT team is overwhelmed with projects and day-to-day help desk tasks, it’s time to partner with a Managed IT Service Provider.

Our team of IT specialists will empower your team to implement transformative IT strategies that align with your business goals while eliminating costly downtime and maximizing your operational maturity. Working side-by-side with your staff, our experts fill the gaps in your frontline and take the stress out of day-to-day IT operations.

Gain access to a complete team of IT specialists that will help you leverage an array of tech that will help you grow faster, increase profitability, and allow your team to work more effectively.

Skill set-Technical support Experts

Handling User tickets & calls regarding Hardware, Software and networking issues
On Call support on installing Applications and Computer Peripherals
Conducting remote troubleshooting for Windows & Laptop
Experties in Linux / windows / Mac OS environments
Documenting System
Support on VC ( Virtual connect ) & RDP ( Rapid Depoyment Pack)
Active Directory , DNS And Managed User Accounts And Group / Active directory Partition
Windows Patching , Bug Fix Patching , Server Hardening
Configuration of mail Servers, Active Directory
Microsoft Servers 2003, 2008, 2012 Clustering Services
Installing , configuration & troubleshooting Active Directory, DNS and DHCP on 2003, 2008R2 and 2012R2 Servers
Installation / Configuration / Maintenance of enterprice servers
General Knowledge of networking Concepts & iSCSI Protocol
MCPs- Windows professional Server. ADS Network Infastructure. network Environment
Technical issues & solutuion In logs Analysis
Technical issues & solutuion In logs Analysis
Virtual setup Vmware & Hyper-V (Esxi host clustering , Vcentre)
Vmware Virtual FC,Iscsi & nfs Datastores mounting
HPE storage proucts - MSA , EVA , Tape libraries , store-Once , NAS and 3PAR
Brocade FC switches
Remote suppor tthe proline server , rack server, blade erver with the help of ILO
Across server & strogage including in depth Traiage of logs/ Fault Descriptions
HPs L&TT tools for diagnosing , firmware , upgrades
  • On-site Support

    Every client is different, and some clients prefer to have an engineer on-site for a few hours, a few days or semi-permanently. That’s why we don’t just recruit people based on their technical expertise – we only hire engineers who have great communication skills as well. Of course, any client may need an engineer on-site at short notice from time to time, and our industry-leading SLAs mean we’ll have someone with you within a couple of hours.

  • 24/7 IT Support

  • The days of the nine-to-five business are fading rapidly, and businesses operating on a 24/7 model need an IT support services provider that can keep up with them. We’ve been offering round-the-clock service desk support for over a decade, and for those clients that need it, it’s only billed on an as-you-need-it basis, giving you the peace of mind of a 24-hour service desk at a fraction of the cost you’d expect.

  • Remote Monitoring & Administration

  • That’s why we provide every single support client with real-time continuous monitoring for their servers and critical network components. Okay, pretty much all of our competitors do that too, but what pretty much all of them don’t do is also give you weekly remote administration of your server by a specialist technician. Or regular detailed reporting. Or a dedicated IT manager, who will maintain an overview of your IT infrastructure and ensure that you’re equipped with the hardware and software required to meet your business’s needs. All of this comes as standard at NBGSPL.

  • Third Party Management

  • The market for telephony systems has changed many times over the last decade. Fortunately, our team of technicians are skilled at installing and delivering a range of best in class voice solutions.

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